All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation . You will receive another notification when your order has shipped. We ship via domestic ground and International services.
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For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For larger orders please and we can assist you.
You can skip the shipping fees with free local pickup at Nova Color, W. 147th St., Hawthorne, CA, . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an when your order is ready along with instructions. We also offer same day pick up. For the same day pick up call into the shop via (310)-204- or leave special instructions in your order. We can’t wait to see you here!
Our in-store pickup hours are 9:00am-4:00pm Monday-Friday. Please have your order confirmation with you when you come. You must provide your order number upon arrival to receive your pick up order. We look forward to seeing you!
We offer international shipping to over 200 countries direct to consumer.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nova Color Paint is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
The company is the world’s best Black Iron Oxide Pigment supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.
If you haven’t received your order within 5 days of receiving your shipping confirmation , please contact us at with your name and order number, and we will look into it for you.
Nova Color Paint does not offer shipping to P.O. boxes
We accept returns up to 30 days after delivery.
Subject to the Terms of Sale, Nova Color, Inc. will accept returns of any unopened or unused single gallon paint (where the security seal is still intact, and the paint is still in its original condition and packaging) for a $10.00 per gallon restocking fee. Nova Color, Inc will also accept return of unopened or unused supplies also subject to a $10.00 restocking fee. Returns for purchases must include a valid proof of purchase, such as a receipt. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless otherwise noted. Refund amounts will be determined after adjusting orders for returned quantities, which may impact volume based pricing discounts previously earned.
In the event that your order arrives damaged in any way, please us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We will help and assist you in anyway possible.
If you have any further questions, please don't hesitate to contact us at .
To request a return, please contact Nova Color, Inc. at .